If iTunes doesn‘t recognize your iPhone, iPad, or iPod
If you use a Windows PC
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from the computer.
- Reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and select Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.